PDF documents not saving to Worldox from your browser?

Over the last few months, I have noticed quite a few instances of issues with Worldox not popping when PDF documents are viewed online using Internet Explorer or Firefox and then attempted to be saved.

It appears that the save screen title has been updated by Adobe for it's browser plugins during one of the myriad of updates that bombard the user (I gnash my teeth whenever I see the Adobe Updater spring to download yet another trivial update to Flash or Reader).

Anyway, this new screen title is not reflected in the current REV from Worldox Software. I have found a simple fix to correct the issue is to edit the WDHOOK32.INI file in the Worldox App folder.

Backup your WDHOOK32.INI file and then find this entry in it:

[Internet Explorer!Save PDF]
Active_Trigger=1
ModuleName=IEXPLORE
ApplicationClass=IEFrame
PopupClass=#32770
PopupTitle=Save PDF File As
Process_Type=2
MessageID=71

Change the popup title to read "Save PDF document as ...":

[Internet Explorer!Save PDF]
Active_Trigger=1
ModuleName=IEXPLORE
ApplicationClass=IEFrame
PopupClass=#32770
PopupTitle=Save PDF document as ...
Process_Type=2
MessageID=71

Now let's fix it for Firefox while we are at it. Look for the following entry:

[Adobe 9.0!Save PDF Firefox]
Active_Trigger=1
ModuleName=FIREFOX
ApplicationClass=MozillaUIWindowClass
PopupTitle=Save As…
PopupClass=#32770
Process_type=2
MessageID=71

Change the popup title to the new window name of "Save a Copy..."

[Adobe 9.0!Save PDF Firefox]
Active_Trigger=1
ModuleName=FIREFOX
ApplicationClass=MozillaUIWindowClass
PopupTitle=Save a Copy...
PopupClass=#32770
Process_type=2
MessageID=71

Reload the Worldox client and test...should fix your issue (if not, reload your backup WDHOOK32.INI file and call support).